RETURN & CANCELLATION POLICY

Effective: 9/28/2010


The Patients Guide strives to be fair in permitting Product order cancellations and returns under limited circumstances.

Our Return & Cancellation Policy (“RCP”) contains mandatory terms and conditions regarding your acceptance of Products and your limited rights to cancellations, refunds, and returns in connection with your order for Products. Please review the RCP very carefully – and if you find anything in here confusing or unfair, please let us know.

Our Terms & Conditions incorporate this RCP by reference. Every time you access our Services, you agree to all terms and conditions set forth in this RCP. Similarly, the same definitions and capitalized terms set forth in the Terms & Conditions herein apply.

If you do not fully and completely agree with the RCP, or any aspect thereof, you must stop using our Services immediately and cease from all further use, as set forth in Section 4.b of our Terms & Conditions.

ALL SALES ARE FINAL.

YOU ACKNOWLEDGE AND AGREE THAT, EXCEPT AS HEREIN PROVIDED, ALL PRODUCT SALES ARE MADE ON A ONE-WAY BASIS; YOU HAVE NO ADDITIONAL RIGHT TO CANCEL AN ORDER, RETURN A PRODUCT, OR RECEIVE A REFUND OR CREDIT FOR A PRODUCT PURCHASE.

The Patients Guide Takes Full Responsibility for Non-Conforming Products.

You agree that you shall inspect all Products within three (3) business days of receipt of the Products (“Inspection Period”) and either accept or reject such Products; provided, you shall be considered to have accepted any Product upon the unpacking or removal of said Product from its original packaging. You may only reject a Product if it does not conform to the brand and model listed in your purchase confirmation at the end of the checkout process (“Nonconforming Products”).

You acknowledge and agree that you will be deemed to have accepted your delivery unless you notify The Patients Guide in writing of any Nonconforming Products during the Inspection Period and furnish such written evidence or other documentation as reasonably required by The Patients Guide If you timely notify The Patients Guide of any Nonconforming Products, The Patients Guide shall determine, in its sole discretion, whether you may ship such Products back to The Patients Guide– at your own expense, to the extent legally permitted – and thereafter, whether the Products are Nonconforming Products. If The Patients Guide determines that the Products are Nonconforming Products, it shall reimburse you for all shipping expenses incurred in returning he Nonconforming Products and, in its sole discretion, either: (i) replace such Nonconforming Products with conforming Products or (ii) refund the Price for such Nonconforming Products.

You acknowledge and agree that the remedies herein described are your exclusive remedies and represent The Patients Guide’s sole and maximum liability relating to the delivery of Nonconforming Products.

You Are Responsible for Pursuing Claims of Loss and Damage in Transit.

YOU AGREE THAT ANY CLAIMS, DISPUTES, CONTROVERSIES, AND/OR CAUSES OF ACTION FOR LOSS OR DAMAGE OF YOUR PRODUCT IN TRANSIT SHALL BE MADE BY YOU DIRECTLY AGAINST THE SHIPPING AND/OR DELIVERY CARRIER OF SUCH PRODUCTS; YOU AGREE THAT THE PATIENTS GUIDE SHALL NOT BE RESPONSIBLE FOR BRINGING OR DEFENDING AGAINST ANY SUCH CLAIMS, DISPUTES, CONTROVERSIES, AND/OR CAUSES OF ACTION.

You Must Act Swiftly to Receive a Refund or Replacement in the Event of Non-Delivery.



You agree that the quantity of Product(s) in your order, as recorded by The Patients Guide on dispatch from The Patients Guide’s place of business, is conclusive evidence of the quantity received by you on delivery unless you provide conclusive evidence proving the contrary.



The Patients Guide shall not be liable for any non-delivery of Products, unless you or your authorized representative gives written notice to The Patients Guide of non-delivery within the earlier of:

Three (3) business days of your vv of an incomplete Product shipment;

Ten (10) business days after a Product shipment is one (1) week late, based on to the most recent estimated shipping date specified by The Patients Guide for your Product order, if any; or

Ten (10) business days after the four (4) week anniversary of your full payment for your Product(s).



At The Patients Guide’s sole discretion, any liability of The Patients Guide for non-delivery of the Products shall be limited to either: (a) delivering the undelivered Products within a reasonable timeframe; or (b) refunding amounts for such undelivered Products to reflect the actual quantity delivered, if any. You acknowledge and agree that the remedies herein described are your exclusive remedies and represent The Patients Guide’s sole and maximum liability relating to the non-Delivery of Products.



The Patients Guide May Cancel Your Product Purchase at Any Time, for Any Reason.



The Patients Guide reserves the right to decline or cancel part or all of your Product order at any time, for any reason, with or without cause and/or prior notice. If The Patients Guide elects to cancel your purchase in whole or in part, through no fault on your end, Package Free will refund all amounts charged in a reasonable timeframe.

To the Extent Allowed, The Patients Guide Shall Not Be Responsible for Product Defects.



TO THE EXTENT LEGALLY PERMITTED: THE PATIENTS GUIDE DOES NOT PROVIDE ANY WARRANTIES WITH RESPECT TO THE PRODUCTS, AND WE WILL NOT REFUND OR REPLACE A DEFECTIVE PRODUCT. 



However, a Product that you purchase may be accompanied by a manufacturer’s warranty. You acknowledge and agree that, to the extent legally permitted, all matters relating to any manufacturer’s warranty run strictly between you and the manufacturer; to the extent you wish receive warranty coverage, you agree to follow the instructions included in the manufacturer’s warranty, if any, to obtain warranty service, including but not limited to, as warranty services relates to any Product defects.

For more information on important warranty disclaimers and liability limitations, please carefully review our Terms & Conditions.

Notice

Written notice to The Patients Guide regarding Non-Conforming Products or non-delivery may be send to the following mailing and/or email address.



The Patients Guide, LTD.

Attention: Customer Support

Office Wellington House, 273-275 High Street, 

London Colney, St Albans, AL2 1HA

support@thepatientsguide.co.uk



Thanks for reading! Again, please contact us if you have any questions or concerns. We appreciate your business and wish you beautiful, waste-free shopping experience.