Refund policy
At The Patients Guide, we offer a variety of products, including supplements hosted for our trusted third-party partners and digital guides sold directly by us. Please read the following to understand our refund and return policies for each category.
For Guides
Our guides are sold directly through our website and are accessed online. Once your payment is confirmed, you’ll receive an email with a secure link to view your guide in your browser. You can also access all your purchased ebooks through the “My Guides” section when logged in to your account.
14-Day Money-Back Guarantee
If you’re not satisfied within 14 days of purchase, you can request a full refund. No hassle. No complicated process.
To request a refund, please email support@thepatientsguide.co.uk within the 14-day window.
Access Issues
If you experience any issues accessing your guide, contact us at the same address, and we’ll assist you promptly to ensure you can enjoy your purchase without delay.
For Supplements
As we do not sell supplements directly, all purchases are made through our trusted partners. Any returns, refunds, or exchanges must be handled directly with the supplier. Below is an outline to guide you through the process:
Returns and Refunds
For returns or refunds, please refer to the returns policy outlined on the partner's website where you completed your purchase. Each supplier may have specific requirements for returns, including conditions, timeframes, and return procedures.
To request a return or refund:
- Contact the supplier directly using the contact details provided on their website or in your order confirmation email.
- Follow their specific instructions for initiating a return, including any packaging or proof of purchase requirements.
Damages and Issues
If you receive a damaged or faulty item, or if the wrong product is delivered, please contact the supplier immediately. They are responsible for resolving such issues, and their customer service team will assist you with replacements or refunds as necessary.
Non-Returnable Items
As each supplier operates independently, they may have their own exclusions for non-returnable items. Please review their product pages or contact them directly for details on items that may not qualify for returns (e.g., perishable goods or personalised items).
Discounts and Exchanges
If your order was placed using our exclusive discount code, please note that any refunds or adjustments will be handled by the supplier. Exchanges are typically managed by placing a new order after returning the original item, depending on the supplier’s policy.
Refund Processing
Refunds are issued by the supplier directly to your original payment method. The timeframe for refunds depends on the supplier’s processing times and your bank or card issuer. For specific timelines, please check with the supplier.
If you have any questions or need assistance in contacting the supplier, feel free to reach out to us at support@thepatientsguide.co.uk, and we will do our best to guide you.