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We’ve made it easy! When you find a product you like on our site, simply click the button to visit our trusted partner’s website, where you can complete your purchase directly from them.
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When you purchase an ebook from us, the process is straightforward. Add the ebook to your cart, proceed to checkout, and complete your purchase. Once your payment is confirmed, you’ll receive an email with a download link to access your ebook instantly.
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For Supplements: No, orders are processed and shipped by our partners. You’ll complete the purchase on their website, and they’ll handle the order, shipment, and delivery for you.
For Ebooks: Yes, ebooks are sold and delivered directly by The Patients Guide. After purchasing, you’ll receive a downloadable digital file via email.
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For Supplements: Shipping times vary depending on our partner's policies and your location. Please check the specific shipping information on their site when you complete your purchase.
For Ebooks: Ebooks are available for immediate download once your payment is processed.
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For Supplements: Since orders are fulfilled by our partners, any issues such as incorrect or damaged items should be directed to their customer service team. They’ll be able to assist you directly.
For Ebooks: If you encounter any issues with your ebook download or file, contact us directly at support@thepatientsguide.co.uk, and we’ll assist you promptly.
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No, ebooks are non-refundable. As digital products, they are delivered instantly upon purchase, and therefore, we cannot process refunds. If you experience any issues with your ebook download, please contact us at support@thepatientsguide.co.uk, and we’ll assist you promptly to ensure you can access your purchase.
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When you use our code, your first order of supplements will initially be charged at full price at the online checkout. However, our partner will manually refund 15% to your payment card on the same day. This is because they need to set up your account. After this initial setup, all future orders from you will automatically include the 15% discount at checkout.
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The 15% refund for your first supplement order will be processed on the same day, so you should see the adjustment on your payment card shortly after.
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No, once your account is set up with our partner, the 15% discount will automatically apply to all future orders, so there’s no need to re-enter the code.
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At this time, ebooks are not eligible for the partner discount code. However, keep an eye out for special promotions and offers on our ebook collection.
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We carefully select our partners and authors to ensure they meet our standards for quality and reliability. Each supplement is from a trusted brand, and every ebook is crafted by knowledgeable experts to deliver valuable insights and actionable strategies.
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For Supplements: For the most detailed information, including ingredients and certifications, please check our partner’s website. Our links will take you directly to their product page.
For Ebooks: Each ebook product page includes a detailed description of what’s included, so you know exactly what to expect before purchasing.
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For Supplements: Since purchases are completed on our partners’ websites, tracking details and order updates will come directly from them. Check your confirmation email or reach out to their support if you have questions about your order’s status.
For Ebooks: There’s no tracking needed for ebooks. You’ll receive your download link instantly via email after completing your purchase.
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For tracking issues, please contact our partner’s customer service team. They’ll be able to provide the most up-to-date information on your shipment.
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No, The Patients Guide does not manufacture or directly supply the supplements listed on our site. All products are provided by our trusted partners, who are responsible for the quality, safety, and fulfillment of their products.
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The Patients Guide acts as a platform to showcase high-quality products from carefully selected partners. Purchases are made directly through our partners' websites, and all shipping, refunds, and customer service regarding the product itself are handled by them.
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Our partners are fully responsible for the claims, certifications, and ingredients of the products they provide. We recommend checking the product details on their websites for the most accurate and up-to-date information.
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No, we cannot guarantee specific results as every individual’s needs and responses vary. We recommend consulting a healthcare professional before starting any supplement.
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Yes, our ebooks are authored by experienced professionals who bring valuable knowledge and insights into their specialised areas.
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While our ebooks provide proven strategies and expert guidance, results may vary depending on individual implementation. We encourage readers to follow the advice consistently and seek professional guidance if needed.