Frequently Asked Questions

When you purchase a guide from us, simply add it to your cart, proceed to checkout, and complete your purchase. Once payment is confirmed, you’ll receive an email with a link to access your guide online.

For Guides:
Yes. Our guides are sold and hosted directly by The Patients Guide. After purchasing, you’ll receive an email with access details, and you can read your guide online via the My Guides section when logged into your account.

For Supplements and Products: No, orders are processed and shipped by our partners. You’ll complete the purchase on their website, and they’ll handle the order, shipment, and delivery for you.

For Guides: Access is available immediately after payment. You can read your guide online as soon as your purchase is confirmed.

For Supplements and Products: Shipping times vary depending on our partner's policies and your location. Please check the specific shipping information on their site when you complete your purchase.

For Guides: If you experience any issues accessing your guide online or locating it in your account, please contact us at support@thepatientsguide.co.uk, and we’ll assist you promptly.

For Supplements: Since orders are fulfilled by our partners, any issues such as incorrect or damaged items should be directed to their customer service team. They’ll be able to assist you directly.

Yes. We offer a 14‑Day Money‑Back Guarantee on our guides.

If you’re not satisfied within 14 days of purchase, you can request a full refund. No hassle and no complicated process.

If you experience any technical issues accessing your guide, please contact support@thepatientsguide.co.uk, and we’ll assist you promptly.

When you use our code, your first order of supplements will initially be charged at full price at the online checkout.

However, our partner will manually refund 15% to your payment card on the same day. This is because they need to set up your account.

After this initial setup, all future orders from you will automatically include the 15% discount at checkout.

No, once your account is set up with our partner, the 15% discount will automatically apply to all future orders, so there’s no need to re-enter the code.

At this time, guides are not eligible for the partner discount code. However, keep an eye out for special promotions and offers on our guide collection.

We carefully select our partners and authors to ensure they meet our standards for quality and reliability.

All supplements and products are from trusted brands, and every guide is crafted by knowledgeable experts and are fully referenced to deliver valuable insights and actionable strategies.

For Guides: Each guide product page includes a detailed description of what’s included, so you know exactly what to expect before purchasing.

For Supplements and Products: For the most detailed information, including ingredients and certifications, please check our partner’s websites. Our links will take you directly to their product page.

For Guides: There is no tracking required. Your guides are accessed online through your account under My Guides.

For Supplements and Products: Since purchases are completed on our partners’ websites, tracking details and order updates will come directly from them. Check your confirmation email or reach out to their support if you have questions about your order’s status.

For tracking issues, please contact our partner’s customer service team. They’ll be able to provide the most up-to-date information on your shipment.

No, The Patients Guide does not manufacture or directly supply the supplements listed on our site.

All products are provided by our trusted partners, who are responsible for the quality, safety, and fulfilment of their products.

The Patients Guide acts as a platform to showcase high-quality products from carefully selected partners. Purchases are made directly through our partners' websites, and all shipping, refunds, and customer service regarding the product itself are handled by them.

Our partners are fully responsible for the claims, certifications, and ingredients of the products they provide. We recommend checking the product details on their websites for the most accurate and up-to-date information.

No, we cannot guarantee specific results as every individual’s needs and responses vary. We recommend consulting a healthcare professional before starting any supplement. Information is provided for educational purposes only.

Yes, our guides are authored by experienced professionals who bring valuable knowledge and insights into their specialised areas.

They are all fully referenced and researched. They are also regularly updated with the latest information and research.

While our guides provide proven strategies and expert guidance, results may vary depending on individual implementation.

We cannot therefore guarantee specific results as we do not know your medical history nor provide you with specific medical information tailored to you.

We therefore encourage readers to also seek professional guidance for a specific tailored plan.

The aim of the guide is to debunk information available on the internet to give readers the edge on less curated medical information available on the open internet.